Returns & Exchanges

At Edifier, we are committed to your audio experience and offer a 30-day return window for products purchased directly from our store. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included at the time of delivery.

• 3.
  Ship to Service Center

  Affix the provided shipping label or address the package to our designated returns facility, ensuring the RMA number is clearly marked on the exterior.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.